Live chat and messaging
Tidio - the practical guide.
Tidio is a live chat and AI chatbot platform aimed squarely at SMB ecommerce. It installs on Shopify, BigCommerce, WooCommerce, Wix and Squarespace in minutes and bundles a Lyro AI agent that resolves common product, shipping and returns questions without human help. A popular first chat tool for small DTC brands.
What Tidio does
Tidio is a live chat and AI chatbot platform aimed squarely at SMB ecommerce. It installs on Shopify, BigCommerce, WooCommerce, Wix and Squarespace in minutes and bundles a Lyro AI agent that resolves common product, shipping and returns questions without human help. A popular first chat tool for small DTC brands.
Who it's for
SMB ecommerce stores - particularly Shopify - that want live chat, basic flows and AI deflection without an enterprise platform. Also a fit for small service businesses needing chat plus email-style ticketing. Less suitable for large support orgs or for B2B SaaS with complex workflows.
Pricing, in rough terms
Free plan covers a small number of conversations per month. Paid Starter around USD 29/month, Growth around USD 59/month, Plus around USD 749/month and Premium higher, gated by seats, conversations and channels. Lyro AI resolutions are billed separately per pack.
When Tidio is the right fit
Right when you're on Shopify or similar and want a quick, friendly chat plus chatbot setup at SMB pricing. Wrong fit when you need rich ticketing, complex routing or B2B sales-chat features - graduate to Gorgias, Intercom or Zendesk.
Watch-outs
Conversation- and AI-resolution-based pricing can spike during peaks - watch usage. Lyro answers depend on the quality of your knowledge base; expect setup work. Some advanced reporting sits behind higher tiers; check before committing.