Surveys and feedback
Refiner - the practical guide.
Refiner is an in-app micro-survey platform built specifically for SaaS. It targets users by behaviour or attributes from your product, sends NPS, CSAT, PMF and onboarding surveys in-app or by email, and pushes responses into Segment, your CRM and your warehouse so feedback is wired to the user record.
What Refiner does
Refiner is an in-app micro-survey platform built specifically for SaaS. It targets users by behaviour or attributes from your product, sends NPS, CSAT, PMF and onboarding surveys in-app or by email, and pushes responses into Segment, your CRM and your warehouse so feedback is wired to the user record.
Who it's for
B2B and B2C SaaS product, growth and CX teams that want lightweight, well-targeted in-app feedback tied to user data. Less of a fit for non-product surveys, marketing campaigns or formal CX programmes.
Pricing, in rough terms
Free tier with limited monthly responses. Startup around USD 79/month, Business around USD 199/month, Enterprise custom - gated by users targeted, responses, integrations and seats.
When Refiner is the right fit
Right when you want SaaS-native in-app surveys with strong segmentation and integrations into Segment, Hubspot, Salesforce and a warehouse. Wrong fit for off-product surveys or panel-based research.
Watch-outs
User-targeting tier limits can move quickly with active product growth. Reporting is solid but you'll want to pipe responses into your warehouse for serious analysis. Like all in-app tools, survey fatigue is a real risk - cap frequency carefully.