Live chat and messaging
LiveChat - the practical guide.
LiveChat is a long-running standalone live chat product from Text - the same group behind ChatBot, HelpDesk and KnowledgeBase. It focuses on a polished agent experience, deep integrations catalogue and reliable performance for sales and support chat across web and messaging channels.
What LiveChat does
LiveChat is a long-running standalone live chat product from Text - the same group behind ChatBot, HelpDesk and KnowledgeBase. It focuses on a polished agent experience, deep integrations catalogue and reliable performance for sales and support chat across web and messaging channels.
Who it's for
SMB and mid-market sales and support teams that want a reliable, focused chat product rather than a sprawling suite. Common in ecommerce, SaaS and services. Less of a fit when you need ticketing as the core (use Help Scout or Zendesk) or AI deflection at scale (Intercom).
Pricing, in rough terms
Starter around USD 24 per agent per month, Team around USD 49, Business around USD 69 and Enterprise custom, billed annually. ChatBot, HelpDesk and KnowledgeBase are sold separately and add up if you bundle the suite.
When LiveChat is the right fit
Right when you want a focused chat tool with strong agent UX and a wide integrations list at moderate cost. Wrong fit when you want everything in one platform - Intercom, Zendesk and HubSpot bundle more, even if at higher total cost.
Watch-outs
Bundling ChatBot, HelpDesk and KnowledgeBase pushes the bill close to suite-product pricing - compare like for like. Per-agent pricing scales linearly with team size. AI features lag the AI-first leaders; verify they meet your bar.