Live chat and messaging
Crisp - the practical guide.
Crisp is an all-in-one customer messaging platform that unifies website chat, email, Messenger, Instagram DMs, WhatsApp and SMS in a single team inbox. It also includes a knowledge base, chatbot builder, CRM and basic campaign tools. A popular choice for bootstrapped SaaS, agencies and SMBs that want a lot of capability at a flat price.
What Crisp does
Crisp is an all-in-one customer messaging platform that unifies website chat, email, Messenger, Instagram DMs, WhatsApp and SMS in a single team inbox. It also includes a knowledge base, chatbot builder, CRM and basic campaign tools. A popular choice for bootstrapped SaaS, agencies and SMBs that want a lot of capability at a flat price.
Who it's for
Bootstrapped SaaS, agencies, small ecommerce and SMB service businesses that want one inbox for all customer messages without per-agent pricing. Particularly strong for European teams thanks to EU hosting options. Less of a fit for enterprise support orgs.
Pricing, in rough terms
Free tier with two seats and basic chat. Pro around USD 25/month per workspace, Unlimited around USD 95/month per workspace - flat fees, not per agent, which is unusual in this space. Add-ons for SMS, WhatsApp Business and AI sit on top.
When Crisp is the right fit
Right when flat pricing, multi-channel inbox and a no-fuss UX matter more than enterprise depth. Wrong fit when you need rich ticketing workflows, advanced routing or sophisticated reporting - look at Help Scout, Intercom or Zendesk.
Watch-outs
Per-workspace pricing rewards consolidating teams; multiple workspaces add up. WhatsApp Business pricing depends on Meta's conversation fees on top of Crisp's. Reporting is functional but not deep; export to BI for serious analysis.